Privacy Policy

We respect the privacy of every person who visits or registers with http://www.cinemacity.sk (the “Sites”) and who uses the services that we make available from the Sites, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.

Purpose of this Policy

This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party, including someone who has purchased a gift for you, and the purposes for and the basis on which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Regulations.

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

This Privacy Policy may vary from time to time so please check it regularly. Please see Changes to this Privacy Policy below for further details.

Who are we and what do we do?

The Sites and our Services are operated by Cinema City Slovakia s.r.o,(“we”, “us” or “our”).

We are the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services.

Cinema City Slovakia s.r.o., Identification No. 44066490, with its registered office at Einsteinova 20, 851 01 Bratislava, registered in the Commercial Register of the District Court in Bratislava I, Section Sro, Insert No. 51391/B.

How to contact us?

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

sending an e-mail to: [email protected]; or.
calling us on: +421 902 517 669
post at: Marketing, Cinema City Slovakia s.r.o., Pribinova 8,
Bratislava 811 09.

What personal information do we collect and how do we use it?

We obtain your personal information from the following sources:

Directly from you, either in person (at our cinemas or otherwise), via our Sites, on our social media pages or when you contact us or someone contacts us on your behalf;
Automated technologies, such as CCTV or other recording systems, cookies, server logs and other similar technologies;
From our group companies and third party service providers in the course of providing their services to us in connection with your use of our Sites and Services. Please see section 7 ‘Who do we share your personal information with?' to find out more about these group companies and third party service providers;
Providers of social media platforms (such as FaceBook, Twitter and Instagram) where you share our content through social media or participate in our social media competitions, by liking us or commenting on Facebook, following or tweeting about us on Twitter, following and commenting on Instagram; and
Otherwise as explained below in this What Personal Information do we collect and how do we use it? section.

Our primary goal in collecting personal information about you is to: (i) verify your identity and age; (ii) provide our Services to you and carry out requests made by you on the Sites or in our cinemas; (iii) help us improve our products and services and develop and market new products and services; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our cinemas; (viii) provide support for the provision of our Services; and (ix) use as otherwise required by law.

In particular, we use your personal information for the following purposes:

4.1 Fulfilment of products and services

We collect and maintain personal information that is voluntarily submitted to us during the use of the Sites and/or our Services. We use the contact and payment details which are provided to us so that we can fulfil the supply of products and services which have been ordered from our Sites or in our cinemas. We will use contact information to send you service related communications relating to these orders. This includes your purchase of products and services, your attendance at events hosted by us or our third party partners, your group reservations, hire of our cinemas for your own events and the processing of returns and refunds. For example:

Ticket bookings, gifts and other online purchases.

If you wish to book tickets through our Sites we will need to know your name, payment card details, email address and/or phone number. We may also need this information when you make any other purchases via our Sites.

If you wish to purchase from the Gifts section of our Sites we will need to know your name, payment card details and email address and where you ask us to send the gift to you by post, your delivery address. Where you ask us to send the gift directly to the gift recipient, we will also need to know the name of the recipient and the delivery address for gifts sent by post or the name and email address of the recipient where gifts are sent by email.

We use this Information to process and fulfil your orders and to send you service related emails for your booking or purchase.

If you choose to pay by PayPal or another payment service provider with whom you have an account, we may also receive details of your name and email address from them in connection with the payment process.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your ticket or gift purchase. It is in our legitimate interest to use personal data of a gift recipient in order to provide them with the gifts purchased for them.

4.2 Customer Services

Our Sites and our cinemas use various user interfaces to allow you to request information about our products and services: these may include printed and electronic enquiry forms, dedicated email addresses, our social media pages and a telephone enquiry service. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

What is our legal basis?

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

4.3 Competitions, prize draws and other events and promotions

From time to time, we may run prize draws, prize competitions and other promotions on our Sites, on our social media accounts and/or in our cinemas. We may also run events at other locations. For the purposes of administering such promotions and events, we may process your name, contact details (including email address, postal address and/or telephone number, social media handle (if relevant) and any other personal information volunteered by you in your promotion entry or registration for or participation in our events. For certain competitions and events, we may process and publicise images, videos or sound recordings that you volunteer to us.

What is our legal basis? It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions. We will only use photographs we take of you at events where we have your consent to do so.

4.4 Your feedback about our products and services.

From time to time we will contact you to invite you to provide feedback about our products and services in the form of online or in-cinema surveys. We use this information to help us improve the quality of service provided by our staff and in our cinemas. We also use your feedback to monitor the quality of our products and services, to develop our business and to assist with the selection of future product and service lines.

What is our legal basis?

It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.

4.5 Customer insight and analysis.

We analyse your contact details and other information provided by you during your use of the Sites and our Services, including your date of birth, with other personal information that we collect or observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas, such as the products and services you have purchased or viewed.

Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile. This includes the following:

an IP address to monitor Sites traffic and volume;

a session ID to track usage statistics on our Sites;

information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

Our web pages and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.

In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please see our Cookie Policy for further information.

This information is used to create profiles and insights about your cinema habits and the cinema habits of our other customers and helps us to get to know our customers better.

By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn which pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting, how customers use our Services and what kind of offers our customers like to see.

We also use this information to help us with the selection of future product and service lines, cinema, website and app design and development, to identify appropriate partners whose offers we might obtain for you as a Cinema City customer and to remember your customer preferences.

We also use this information for marketing purposes (see the marketing section below for further details).

What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.

4.6 Marketing communications

We carry out the following marketing activities using your personal information:

Email marketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) and/or your email address to send you marketing communications by email, where you have consented to receive such marketing communications, or where we have another lawful basis to do so.

What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

We will only send you marketing communications via email where you have consented to receive such marketing communications, or where we have a lawful right to do so.

Online personalised advertising. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising.

What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

Social media remarketing.

We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised advertising on social media channels operated by Facebook and/or Google where you are a registered user of such services.

We do this using Facebook Customer Audiences and/or Google Customer Match respectively. Please note that such activity requires that we share your encrypted email address with Facebook and/or Google and is also subject to the privacy choices you have elected to make on such services.

What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

Social media insight.

Where you are a registered user of Facebook, or of a Google service, we may use your email address in an encrypted format to enable Facebook and Google to find other registered users of their services that share similar interests to you based on:

information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected); and

the information Facebook and/or Google hold about you.

We do this using Facebook Lookalike Audiences and/or Google Similar Audience respectively. Please note that such activity is subject to the privacy choices you have elected to make on such services.

What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

Use of Anonymised Personal Information

Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

4.7 Business administration and legal compliance.

We use your personal information for the following business administration and legal compliance purposes:

to comply with our legal obligations;
to protect our business and your accounts from fraud and other illegal activities;
to enforce our legal rights;
protect rights of third parties; and
in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

What is our legal basis?

Where we use your personal information in connection with a business transition, enforce our legal rights or to protect the rights of third parties it is in our legitimate interest to do so.

For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

4.8 Other purposes

Any other purposes for which we wish to use your personal information that are not listed above, or any other significant changes we propose to make to the existing purposes will be notified to you using your contact details.

How do we obtain your consent?

Where our use of your personal information requires your consent, you can provide such consent:

at the time we collect your personal information following the instructions provided; or

by informing us by e-mail, post or phone using the contact details set out in this Privacy Policy.

The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.

You may at any time withdraw the specific consent you give to our processing your personal data. Please see How to access your information and your other rights section below for more details. Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to process your personal data for other purposes where we have a legal right to do so.

Our use of cookies and similar technologies

Our Sites use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.

Who do we share your personal information with?

We may share your personal information for the purposes described in section 4 of this Privacy Policy:

Internally with our employees who are authorized by us to use your personal information for the purposes detailed above;
internally with other companies in our group (which means our subsidiaries and our ultimate holding company (Cineworld Group plc) and its subsidiaries); and
externally with third party service providers.

The categories of third party service providers that we share your personal information with are:

providers of our ticketing systems;
providers of systems that help us provide and administer our gift products;
payment processors;
delivery companies;
suppliers who host, provide, manage, support or administer certain aspects of our websites and customer services facilities,
suppliers who host, provide, manage, support or administer certain aspects of our IT and business administration systems and data centres;
providers of customer surveys and customer insight analytics;
suppliers of email, online and social media advertising and other marketing services and systems;
third parties who help us to run or administer competitions or deliver prizes;
third parties who host our events;
our professional advisers such as our lawyers, accountants, health and safety consultants and insurance brokers for our business administration and legal purposes;
debt collection agencies and others for the purposes of enforcing any agreements that we have with you;
any other third party where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar instrument presented to us by any law enforcement, government officer or regulatory authority;
in the event that our business is sold or integrated with another business, our lawyers, and other professional advisers, any prospective purchasers' lawyers and professional advisers, and any prospective purchaser (subject to duties of confidentiality).

Transfers of your personal information overseas

8.1 Internally within our group

We transfer your personal information within our group as described in section 7 Who do we share your personal information with?

The use of your personal information is governed by an intra-group agreement and we do not routinely transfer your personal data within our group from the EEA to a non-EEA jurisdiction.

8.2 To external third parties

Where we transfer your personal data to external third parties, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and all applicable laws.
One of the third parties that we describe in section 7 Who do we share your personal information with? is located outside of the EEA or may otherwise transfer your personal data outside of the EEA, namely the supplier(s) detailed below.

The provider of our internal IT support management system who is based in the USA and we rely on the supplier’s certification to the EU-US Privacy Shield as the lawful basis for transferring your personal information outside of the EEA to the USA. This supplier has agreed to comply with the EU-US Privacy Shield, which requires them to provide similar protection to Personal Information shared between the countries within the EEA and the USA. (further details in respect of such safeguards are available from: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en).

Third Party Links and Services

9.1 Generally

Our Sites contain links to third party websites and services, including those of our third party partners. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.

Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Policy applies solely to personal information collected by us through our Sites and Services and does not apply to these third party websites and third party service providers.

9.2 PayPal, Masterpass

When you choose to pay with your Paypal or Masterpass account or another similar payment method, by selecting that method of payment and clicking the ‘next’ button on our Site: (i) you will leave our Site and will transfer to the payment provider’s website and (ii) any personal data you enter on the payment provider’s website, and any processing activities or transfers of your personal data by the payment provider, will be subject to the payment provider’s privacy policy.

How long do we keep your personal information for?

Whenever we collect or process your personal data we will usually keep it for one year after our last interaction with you or otherwise in accordance with our data retention policy. We will keep personal data you give us in relation to any contract that we have with you for three years and in some circumstances such as in relation to damages caused to you, us or any third party for thrteen years. If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it. At the end of that retention period, your data will either be deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We keep the length of time that we hold your personal data for under review.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

unauthorised access;

improper use or disclosure;

unauthorised modification; and

unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you. You can exercise these rights by contacting us using the contact details set out in Section 3 of this Privacy Policy or using any other method described below:

Your right of access.

If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification.

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to erasure.

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to restrict processing.

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to data portability.

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object.

You can ask us to stop processing your personal information, and we will do so, if we are:

relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or

processing your personal information for direct marketing.

You can ask us to stop sending you marketing communications sent to you by email or text at any time by using the ‘opt-out’ or ‘unsubscribe’ link that we will present to you in the marketing communication. Please note that it may take us a few days (but usually no longer than 14 days) to ensure our marketing systems are updated and during this period you may still receive marketing communications from us.

Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent.

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority. For more information click here.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the Office for Personal Data Protection, seated at Hraničná 12, 820 07, Bratislava 27, https://dataprotection.gov.sk/uoou/sk. For detailed information please visit https://dataprotection.gov.sk/uoou/en or via the phone number +421/2/3231 3220 or via the email address: [email protected].

Changes to this Privacy Policy

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will post any changes on our Sites to keep you aware. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

14. COOKIE POLICY

INTRODUCTION

We use cookies on our Website for identification and analysis purposes. By using the Website you consent to the storing and accessing of cookies on your device.

This cookie policy (“Cookie Policy“) is intended to inform you how Cinema City Slovakia s.r.o (Cinema City) uses “cookies” and similar technologies and to assist you in making informed decisions when using our Website. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms of Use.

Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies may include the date and time of visits and how you are using our Website.

Cookies are used by Cinema City as part of our Website and they are also used by some of our third party partners.

For more details on cookies and similar technologies please visit https://cs.wikipedia.org/wiki/HTTP_cookie? For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”.

YOU CONSENT TO CINEMA CITY SLOVAKIA S.R.O USING COOKIES

By continuing to use our Website you are deemed to consent to our use of the cookies described in this Cookie Policy. If you do not consent to Cinema City Slovakia s.r.o using cookies then please read the next section.

YOU CAN BLOCK COOKIES

You can block the use of cookies by activating the relevant settings in your browser or by following the links below. For more information on cookie management and blocking cookies for a wide variety of browsers, visit https://cs.wikipedia.org/wiki/HTTP_cookie?

WHAT HAPPENS WHEN YOU BLOCK COOKIES

In order to use some parts of our Website you will need to accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our Website may not work properly and you may not be able to access all or part of our Website.

WHAT WE DO WITH COOKIES

Strictly Necessary Cookies

We use cookies where they are essential for the operation of the Website, for example to remember that you are signed in to the Website.

Session Cookies

We use cookies to allow the Website to uniquely identify your browsing session on our Website, which allows us to coordinate this information with data from our Website server.

Analytics

We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Website and which features of our Website are most popular.

We use this information to improve the Website. We do not generally store any Information that you provide to us in a cookie.

Social Media

We use cookies to personalise your interaction with social media, such as Facebook. Such cookies recognise users of those social media sites when you view social media content on our Website. They also allow you to quickly share content across social media, through the use of simple ‘sharing’ buttons.

MORE INFORMATION

The table below sets out more information about the individual cookies used in the Website and the purposes for which they are used:

Type	Name	Domain
Session	utmc	__.cinemacity.sk
Session	__utmb .	cinemacity.sk
Session	JSESSIONID	titan.advertserve.com
Session	__utmt .	cinemacity.sk
Session	TS01bc481c	www.cinemacity.sk
Stored	__utmz	.cinemacity.sk
Stored	__utma	.cinemacity.sk
Stored	__gfp_64b	.gemius.pl
Third Party	Gdyn	.hit.gemius.pl
Third Party	fr	.facebook.com
Third Party	AVPUID	titan.advertserve.com
Third Party	__gfp_64b	.gemius.pl

Privacy Policy

Purpose of this Policy

Who are we and what do we do?

How to contact us?

What personal information do we collect and how do we use it?

4.2 Customer Services

4.3 Competitions, prize draws and other events and promotions

4.4 Your feedback about our products and services.

4.5 Customer insight and analysis.

4.6 Marketing communications

4.7 Business administration and legal compliance.

4.8 Other purposes

How do we obtain your consent?

Our use of cookies and similar technologies

Who do we share your personal information with?

Transfers of your personal information overseas

8.1 Internally within our group

8.2 To external third parties

Third Party Links and Services

9.1 Generally

9.2 PayPal, Masterpass

How long do we keep your personal information for?

Confidentiality and security of your personal information

How to access your information and your other rights

Changes to this Privacy Policy

14. COOKIE POLICY

ABOUT US

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ABOUT US

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REGULATIONS

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